UFI Session: How Terrapinn increased engagement by +20% and achieved an NPS of +32


What you'll learn
- Discover core challenges in event management and engagement with real-world insights from a global events group’s journey
- Learn the key strategies driving success for high-performing events and how you can adopt them for measurable impact.
- Leverage data from our study of 2,000+ events and 2.5 million attendees and exhibitors to maximize ROI, enhance efficiency, and drive engagement (Event Engagement Report Vol.1)
Transcript
Insights from 2,000+ Events: Explore key learnings from our research into engagement trends across trade shows, exhibitions, and conferences. AI Technology and Engagement Patterns: Discover the technologies and behaviors that drive meaningful connections and lead generation.
About the Experts

Emma Lomas
Global Head of Account Management at Swapcard
With extensive experience in the event technology industry, Emma has played a key role in managing high-profile client accounts and ensuring the successful delivery of digital event solutions.
Her expertise in customer relationship management, combined with her deep knowledge of innovative event technology, has helped grow Swapcard’s global presence.
Emma is known for her leadership, strategic vision, and dedication to enhancing the event experience through technology-driven solutions.

Sharon Roessen
Chief Operations Officer | Terrapinn
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